TERMS AND CONDITIONS OF SALE  AND DELIVERY

 

General information about the company

Personal data policy

Prices

Ordering

Security

Payment

Types of delivery

Delivery time

Delivery charges

Right of return/Right of replacement

Right of cancellation

Right of complaint

The following terms and conditions of sale and delivery apply to all deliveries from OffSpring A/S (Wheat).

1. GENERAL INFORMATION ABOUT THE COMPANY:

The company's legal name: OffSpring A/S          
The company's common name: wheat                                             
Legal Entity: Incorporated Company
Registered No. 21780006          
VAT number: DK 21780006
Year founded: 1999.

Address:

OffSpring A/S

Wheat
Grusbakken 12
2820 Gentofte
Denmark
Tel:             +45 45200229      

Official email address: webshop@wheat.eu

Official website: http://www.wheat.eu

2. PERSONAL DATA POLICY

Log statistics or traffic analyses of website users are not used at the website.

To conclude an agreement with us via the website, you must allow yourself to be registered by providing the following personal data:

name

address

telephone number

email address

Personal data are not transmitted nor stored in an encrypted form.

Personal data submitted in connection with your purchase are recorded at OffSpring A/S (Wheat) and kept for five (5) years to ensure correct processing in the event of any warranty cases, etc., after which the data are deleted.

We record your personal data for the purpose of being able to deliver the product to you.

When personal data are collected via our website, we make sure that this always occurs by obtaining your express consent, so that you are informed about the exact information that is to be obtained and why this is necessary.

All employees in the company have access to your personal data.

We only use your data for the purpose of sending your product and informing you if unforeseen problems with the delivery should arise. In addition, after submitting your order, you will receive confirmation of your order via email.

We are an independent online shop that does not disclose your data to any third party. We store your data securely but unencrypted.

No sensitive personal information is recorded.

As a customer registered at OffSpring A/S (Wheat), you have the right at any time to object to the registration and you have the right to get insight into the information registered about you. You have these rights pursuant to the Personal Data Processing Act, and any queries in this regard should be sent to OffSpring A/S (Wheat) by email: webshop@wheat.eu

3. PRICES

Current retail price includes 25% VAT. All prices are inclusive of VAT. Delivery charges will be calculated during the payment process, after you choose a delivery method. We try to have accurate pricing and availability information; but in spite our best efforts, you may find a small number of the products in our catalogue mispriced or with wrong availability information. We update this web site as frequently as possible.

4. ORDERING

You can order products from OffSpring A/S (Wheat) by using all major credit cards. All prices at the website include VAT.

Agreements can be concluded at our website in the following language: English.

How do I place an order?
Shopping at OffSpring A/S (Wheat) is fast and easy. Once you have found a product you wish to buy, click "Add to Cart" and your product will be automatically placed in your shopping cart. You can easily add more products in the same manner. When you have everything you need, click "Check out" in the upper right corner. You can now see a summary of your purchases. After this, you click "Account" or “Quick order” and enter your customer information (name, address, email, etc.). If you want the parcel to be sent to an address that is different from your own, you must write the recipient's address under "Ship to address". After doing this, click "Next". Now all you have to do is select the method of payment. Enter the relevant information and click "Next". You can now see a summary of your purchases and the total price, including any delivery charges. If you have everything you need and if you have read and accepted our terms of business, just click "Accept Order" and your order will be registered. Immediately after this, you will receive a confirmation of your order by email. You can also print the order confirmation by clicking "Print Order Confirmation" in the upper right corner. We recommend that you save your order confirmation until you receive the products you have ordered. The final invoice will be sent together with the products.

Can I add more products to an order that I've just submitted?
No. But you can place a new order and then type "please send with previous order" in the note field. We will cancel the delivery charge for the new order. Please write your order number from the initial order.

At OffSpring A/S (Wheat) you can only order through our website. If you wish products that are not on our site, then you are welcome to contact us by email: webshop@wheat.eu or by phone             +45 45200229    

5. SECURITY

We use the SSL protocol for encrypting information between an Internet browser (cardholder) and an Internet server (business). This means that the information you submit at the time of paying with a credit card will be protected during the transfer from your computer to us. SSL is a generally used form of encryption for electronic shopping and is regarded as a very secure solution. You can see how an SSL payment is transacted at www.ssl.com

6. PAYMENT

You can pay using the most common payment and credit cards. When you pay with a payment card or credit card, all you have to do is enter your card number, expiry date and the card security number when ordering the product. The amount of your order will not be withdrawn from your account until the product is dispatched from our warehouse. It is never possible to withdraw an amount greater than that which you have approved at the time of purchase. By paying with a payment card, you are always protected from misuse, because you have the option of rejecting a payment when you receive your payment statement. You have no deductible to pay in the event your card is misused in an Internet shop that uses the SSL (Secure Socket Layer) in its payment system.
Data sent by you in connection with a purchase paid for using a charge card are encrypted (SSL), which means that only PBS and Dibs are able to read them. Neither OffSpring A/S (Wheat) nor anyone else has the possibility of reading these data.
In our webshop, you can pay using the following means of payment:

Cards accepted

Eurocard/MasterCard

VISA

 

When you pay with a card, we do not withdraw the amount from your account until your products are dispatched from our warehouse.
For payment using MasterCard and Eurocard, the amount will automatically appear on your next statement from the card issuer - in the very same way as when you otherwise use the credit card concerned.

7. TYPES OF DELIVERY

All products in stock are dispatched within 2 working days and arrives within 3-5 working days

8. DELIVERY TIME

The delivery time is stated for each product (normally a maximum of 3 to 5 weekdays). You will automatically receive an email when the order is dispatched from our premises.

9. DELIVERY CHARGES

For delivery to an address in Europe (within the EU), the delivery charge per order is EUR 15, but you will get free delivery at orders above 80€.

Order confirmation
Immediately after buying a product online, you will receive confirmation of your order via email. The confirmation will include an order number, name and address of the payer, method of payment, delivery address (if relevant), and a list of the products ordered. It is not possible to reach the order subsequently via our website. If you wish to receive a new copy of the order contract by email, please send an email to webshop@wheat.eu 

Receipt
The invoice is your receipt of the purchase and we advise you to print it immediately after the purchase. The invoice should be presented for making any replacement, cancellation or complaint.

10. RIGHT OF REPLACEMENT

You have a 60 day right of replacement, from the date of receipt, for all products you purchase online. The right of replacement is conditional on the return of the product in essentially the same condition and quantity. The return slip and invoice should always be enclosed with the product.
When you wish to file a complaint regarding a product then please contact us by phone or email using your order number and with photos attached of the problem if possible.

11. RIGHT OF CANCELLATION

When returning a product and exercising your right of cancellation, this may only occur if the product is returned in essentially the same condition and quantity as when you received it. You may unpack the product and try it on, as long as you can return it in essentially the same condition and quantity. Accordingly, the right of cancellation ceases if you use the product in a manner that obviously and significantly reduces the product's market value.

When you exercise the right of cancellation, you must pay the carriage cost for returning the product.

If you have purchased a product via our Internet shop, you have the right to cancel the purchase. All you have to do is return the product to us no later than 60 days after you have received it.

When you cancel the purchase, the purchase sum will be refunded to your credit card. When we have received the returned product and inspected it to make sure it meets the conditions for exercising the right of cancellation, we will refund the purchase sum to the payment card used when you purchased the product(s).

Return address:

OffSpring A/S

Wheat
Grusbakken 9
2820 Gentofte
Denmark
Email address: webshop@Wheat.eu 

12. RIGHT OF COMPLAINT

As a consumer you have a two-year right of complaint, meaning that the product can be either repaired or replaced or if that is not possible, get your money back or to be given a reduction in price, depending on the actual situation. Needless to say, this is conditional on the fact that the complaint is legitimate. According to the Sale of Goods Act, the right of complaint is 24 months for all products. The right of complaint means that you, the customer, may file a complaint about faults or deficiencies in a product which arise up to 24 months after the purchase. It is a prerequisite, however, that these faults did not arise as a result of your incorrect use of the product or from other abusive behavior that has caused the fault. You must file your complaint within a reasonable period of time after you have discovered the fault/deficiency. If you file the complaint within two months, the complaint will always be considered to be on time. We will refund any reasonable freight costs you might have in connection with the return of the product if the complaint is legitimate.

If you wish to file a complaint about a product, you can return the product by mail or bring it in person to our address.

OffSpring A/S

Wheat
Grusbakken 9
2820 Gentofte
Denmark

Email address webshop@Wheat.eu 

THE SMALL PRINT
Agreements with OffSpring A/S (Wheat) are concluded in English.
When you do business at OffSpring A/S (Wheat), this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.

DISCLAIMER
OffSpring A/S (Wheat) cannot be held liable for anything other than that stated in Danish law.

DISPUTES
Any disputes between OffSpring A/S (Wheat) and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.

E-POLICY
SPAM mail, the latest Internet nuisance
The vast majority of people with an email address are familiar with spam problems, i.e. unwanted advertising that often causes one's mailbox to overflow.

The problem is growing, but we wish to help to minimise the inconvenience and wasted time in the long term. For this reason, we do not use your personal data (i.e. your email address) for any other purposes than those for which you have given your permission. This is one of the criteria for being approved to use the e-mark.

OffSpring A/S (Wheat) has the following policies to protect you, your data and your privacy.

Email
If you have received an email from OffSpring A/S (Wheat), this is due to one or more of the following reasons:

Your email address is in our files because you have indicated a wish to receive information in the future.
You have previously ordered products at OffSpring A/S (Wheat), for which a reminder was sent to you on at least one occasion.
You are engaged in an ongoing correspondence with us.

Share, sell, rent or use
OffSpring A/S (Wheat) will never, share, sell or rent individual personal data to a third party without your express permission, unless OffSpring A/S (Wheat) is ordered to do so by law.
Information given to us is only accessible to employees who are charged with contacting you or sending emails to you based on your query.

Unwanted email from a third party
If you have received unwanted, unsolicited email sent to you through our system, or which passes itself off as coming from our domain (Wheat.com), please forward a copy of the email concerned along with any comments you might have to webshop@Wheat.eu 

CONSUMER TRANSACTION ACT
The placing of your order and your purchase via the OffSpring A/S (Wheat) eShop is in Danish and at the same time is subject to the general rules of Danish law, including Consolidated Act No. 451 relating to certain consumer transactions (door-to-door selling, etc., distance selling and ongoing services), of 9 June 2004.

PROVISOS
We are not responsible for printing errors, price errors, changes to VAT or charges, or for a delivery failure.